Speakers

Rich is an accomplished innovation executive who has enjoyed a diverse and rewarding career, having served in an array of positions including CEO, president, CMO, COO, CIO, and CTO. While CTO of Tampa General, Rich and the team implemented a comprehensive digital marketing framework spanning CRM, mobile, web, contact center and a multitude of other capabilities. As CEO of Customer Evolution, Rich and the team are advancing loyalty, retention and CRM strategies/solutions within healthcare, leveraging expertise gained by designing and operating some of the most successful consumer programs across multiple industries.