Amazon is jumping into healthcare in a big way. How should healthcare marketers prepare for this new competitor and disruptive force?
Every Healthcare Organization Needs a “Chief Coherence Officer”
More than other industries, healthcare brands gain their definition and meaning from the collective impact of a complex range of touchpoints. Orchestrating these touchpoints to bring the brand to life calls for a “Chief Coherence Officer.”
Improving Your Website with AI: Get Ready for Chatbots
Can chatbots improve the digital experience for healthcare consumers? Piedmont Healthcare thinks so. Learn more in our upcoming webinar.
The New Face of Audience Journey Mapping in Healthcare
How can journey mapping be used to understand, reach, and influence healthcare audiences? Explore three strategies—inspired by best practices from B2B and B2C marketers.
5 Strategies for Leveraging Patient Journey Mapping to Improve Patient Experience
Marketers can and should be contributing to patient experience. Patient Journey Mapping provides a framework for doing so.
Listening to the Voice of Your Digital Customers
Understanding and measuring the experience of website visitors is the surest way to know if your site is helping or hurting your brand. Research provides some key insights.